Yakima Neighborhood Health Services Job Title: Office Manager

Minimum Qualifications:

High school diploma or GED. Three years experience in medical-setting reception. Skill in customer service. Knowledge of grammar, spelling and punctuation. Skills in data-entry. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetical or numeric systems.

Bilingual English/Spanish required. Convenient if bilingual in English/Laotian, English / Cambodian, English/Vietnamese, English/Russian, and/or ability to sign.

Supervised by: Primary Care Administrator

Position(s) supervises: Medical Receptionists, front office Nutrition Assistants

Typical Physical Demands and Working Conditions:

Requires sitting for long periods of time, working at a computer terminal. Some bending and stretching required. Ability to lift papers or boxes up to 30 pounds occasionally. Requires corrected vision and hearing to normal range. Manual dexterity and eye-hand coordination required for use of calculators, phones, computer keyboards and other equipment. Requires ability to sustain concentration in a noisy and fast-paced environment.

Examples of Duties (this list may not include all the duties assigned):

• Train and supervise Medical Receptionists and front desk Nutrition Assistants.
• Maintain adequate staffing in department to accommodate patient intake needs and maximize patient flow.
• Monitor patient flow processes. Adjust staffing patterns and activities as needed.
• Receive patient complaints and compliments. Address issues as needed, and/or direct concerns to appropriate supervisor and/or administrator.
• Assist with development of departmental policies and procedures
• Perform departmental quality assurance reviews.
• Assist uninsured patients in obtaining health coverage by identifying potential sources of coverage and referring patient to YNHS billing staff for application assistance.
• Perform front desk receptionist duties, including greeting patients, patient registration, answering telephones and routing calls, updating patient accounts, calculating charges and collecting fees.
• Work closely with Medical Assistant Supervisor to identify patient service needs.
• Work with other supervisors and administrative staff to address organization-wide issues, including program development, personnel policies, employee evaluations, training needs, safety concerns and quality assurance indicators. Make recommendations and/or decisions for improvement based on the impact to the organization, rather than any single department.
• Represent YNHS in local meetings as requested.
• Maintain organized, clean, efficient and confidential work area.
• Perform related work as requested.

Working Relationships:

All YNHS employees are expected to develop and maintain professional and courteous working relationships with all other YNHS employees, patients, visitors, health profession students, vendors, and volunteers of the organization. In addition, YNHS employees are expected to provide courteous and efficient service to health and social service agencies working with YNHS patients.

Salary Range:

Salary Level E