Yakima Neighborhood Health Services Job
Title: Medical Receptionist
Minimum Qualifications:
High
school diploma or GED. Skill in
customer service. Knowledge of grammar, spelling and punctuation. Skills in data-entry. Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly
by alphabetical or numeric systems.
Bilingual English/Spanish required.
Convenient if bilingual in English/Laotian, English / Cambodian,
English/Vietnamese, English/Russian, and/or ability to sign.
Supervised by: Office Manager
Position(s) supervises: None.
Typical Physical Demands and Working
Conditions:
Requires
sitting for long periods of time, working at a computer terminal. Some bending
and stretching required. Ability to lift papers or boxes up to 30 pounds
occasionally. Requires corrected vision
and hearing to normal range. Manual
dexterity and eye-hand coordination
required for use of calculators, phones, computer keyboards and other
equipment. Requires ability to sustain
concentration in a noisy and fast-paced environment.
Examples of Duties (this list may not all
include all the duties assigned):
- Greet patients and
visitors in a prompt, courteous, and helpful manner.
- Identify incoming
patients with acute needs and immediately notify medical staff of the
concern.
- Check in patients,
verify and update necessary information in computer system and on patient
forms.
- Review and collect
insurance information.
- Assist patients with
ambulatory difficulties.
- Prepare encounter forms
for use during health care visits.
- Calculate charges and
collect payments.
- Schedule appointments.
Coordinate patient appointments in an effort to achieve maximum level of
service from YNHS in minimum number of visits (i.e. multiple program
services on same day).
- Make reminder calls of
upcoming appointments.
- Monitor provider
schedules. Problem solve, as much
in advance as possible, rescheduling needs.
- Answer telephones,
screen and route calls to appropriate destination.
- Respond to requests for
information regarding services available in the organization.
- Assist uninsured
patients in obtaining health coverage by identifying potential sources of
coverage and referring patient to YNHS billing staff for application
assistance.
- Screen visitors to
clinic, assuring property security.
Assure all visitors are escorted to service areas beyond reception
rooms.
- Work closely with
medical staff to maximize patient flow.
- Maintain organized,
clean, efficient and confidential work area.
- Represent YNHS in local
meetings as requested.
- Perform related work or
other tasks as requested.
Working Relationships:
All
YNHS employees are expected to develop and maintain professional and courteous
working relationships with all other YNHS employees, patients, visitors, health
profession students, vendors, and volunteers of the organization. In addition, YNHS employees are expected to
provide courteous and efficient service to health and social service agencies
working with YNHS patients.
Salary Range:
Salary
Level A
