Yakima Neighborhood Health Services Job Title: Medical Assistant Supervisor

Minimum Qualifications:

Post-secondary education or previous work experience working in a primary care setting where applicable skills have been demonstrated. Training and/or experience working with professional and paraprofessional health care workers; preferred experience in supervision and training of medical assistants. Skill in customer service. Knowledge of grammar, spelling and punctuation. Skills in data-entry. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Convenient if bilingual English/Spanish, English/Laotian, English/Cambodian, English/Vietnamese, and/or ability to sign.

Supervised by: Primary Care Administrator

Position(s) supervises: Medical Assistants

Typical Physical Demands and Working Conditions:

Requires prolonged walking and standing, frequent bending, stooping or stretching. May involve lifting or positioning patients. Requires corrected vision and hearing to normal range. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Required to work under stressful conditions and with patients who are often in discomfort and/or pain. May be exposed to communicable diseases and bodily fluids. Requires ability to sustain concentration in a noisy and fast-paced environment.

Examples of Duties (this list may not all include all the duties assigned):

• Train and supervise Medical Assistants.

• Supervise clinic flow and activity, encouraging "one stop shopping" philosophy to maximize service to YNHS patients during single visits.
• Perform and direct patient intake procedures to maximize patient flow and clinic efficiency.
• Coordinate and oversee staffing patterns for medical services operations.
• Assure and monitor training of medical assistants.
• Assure adequate stocking of supplies to medical services; develop and monitor appropriate stocking levels.
• Assure regular maintenance and monitoring of medical equipment and instruments, as appropriate.
• Perform and direct recall procedures.
• Promote opportunities for feedback from medical services staff to improve service delivery.
• Orient practitioners to YNHS services, including support services and special YNHS programs and projects.
• Assist in quality assurance as directed by Medical Director

• Work with other supervisors and administrative staff to address organization-wide issues, including program development, personnel policies, employee evaluations, training needs, safety concerns and quality assurance indicators. Make recommendations and/or decisions for improvement based on the impact to the organization, rather than any single department.
• Maintain organized, clean, efficient and confidential work area.
• Represent YNHS in local meetings as requested.
• Perform related work and other tasks as requested.

Working Relationships:

All YNHS employees are expected to develop and maintain professional and courteous working relationships with all other YNHS employees, patients, visitors, health profession students, vendors, and volunteers of the organization. In addition, YNHS employees are expected to provide courteous and efficient service to health and social service agencies working with YNHS patients.

Salary Range:

Salary Level E