Yakima Neighborhood Health Services Job Title: Billing Supervisor

 

Minimum Qualifications:

High school diploma or GED. Three years experience in a medical-billing practice. Skill in customer service. Knowledge of grammar, spelling and punctuation. Skills in data-entry. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetical or numeric systems. Convenient if bilingual in English/Spanish, English/Laotian, English/Cambodian, English/Vietnamese, English/Russian, and/or ability to sign.

 

Supervised by: Chief Financial Officer

 

Position(s) supervises: Account Representatives

 

Typical Physical Demands and Working Conditions:

Requires sitting for long periods of time, working at a computer terminal. Some bending and stretching required. Ability to lift papers or boxes up to 30 pounds occasionally. Requires corrected vision and hearing to normal range. Manual dexterity and eye-hand coordination required for use of calculators, phones, computer keyboards and other equipment. Requires ability to sustain concentration in a noisy and fast-paced environment.

 

Examples of Duties (this list may not include all the duties assigned):

• Train and supervise Account Representatives.
• Maintain adequate staffing in department to accommodate timely data entry of patient charges and payments.
• Monitor billing processes. Adjust staffing patterns and activities as needed.
• Review coding practices of YNHS health care providers.
• Serve as primary problem-solver for patient accounts, collection activities, and communication with Office Manager and Dental Services Coordinator regarding patients with overdue accounts and/or patients turned to collection.
• Oversee and assure timely submission of claims to insurance companies, including Medicaid and Medicare.
• Oversee and assure appropriate discounts are provided to uninsured patients according to sliding fee scale.
• Receive patient complaints and compliments. Address issues as needed, and/or direct concerns to appropriate supervisor and/or administrator.
• Assist with development of departmental policies and procedures
• Perform departmental quality assurance reviews.
• Perform and maintain credentialing of YNHS licensed health care providers.
• Identify new insurers available to YNHS and review participating provider agreements. Make recommendations to Primary Care Administrator for YNHS participation.
• Assist uninsured patients in obtaining health coverage by identifying potential sources of coverage and assist in completing applications.
• Perform billing activities, including updating patient accounts, calculating charges and collecting fees.
• Work closely with Controller to manage Accounts Receivable.
• Work with other supervisors and administrative staff to address organization-wide issues, including program development, personnel policies, employee evaluations, training needs, safety concerns and quality assurance indicators. Make recommendations and/or decisions for improvement based on the impact to the organization, rather than any single department.
• Represent YNHS in local meetings as requested.
• Maintain organized, clean, efficient and confidential work area.
• Perform related work and other tasks as requested.

 

Working Relationships:

All YNHS employees are expected to develop and maintain professional and courteous working relationships with all other YNHS employees, patients, visitors, health profession students, vendors, and volunteers of the organization. In addition, YNHS employees are expected to provide courteous and efficient service to health and social service agencies working with YNHS patients.

 

Salary Range:

Salary Level E